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- 2019-08-12 11:12 User reported on MS Teams on Monday that '..issue with the API between TIS and GMC as we have 9 under notice on TIS for 30.11.2019 but far more than this on GMC connect and for Dec 2019 1 on TIS but 11 on GMC connect'
- 2019-08-12 11:50 Jay volunteered to look into this and asked for support from the team. Pepe and Jay started an investigation. Not sure what was looked at this point and lots of other dicussions about whether this is a fire_fire issue and whether reval in itself is a priority.
- 2019-08-13 12:07 This is the time by which all the chit chats, Question Time and other political discussions had finished without a clear conclusion. About an hour in total since raised.
- 2019-08-13 16:45 BA (Ashley) investigation started in order to raise a ticket into our backlog
- 2019-08-13 17:00 Ashey found an error message on both the GMC SYNC and INTREPID REVAL ETLs - '...no hosts matched...' and raised this with the PO who concurred it's a fire_fire issue.
- 2019-08-13 17:14 Ashley posted a reply to the thread on slack dev channel alerting the opsteam that this is a potential infrastructure issue and not a bug in the application code itself required that requires a dev to fix.
- 2019-08-13 17:23 John kindly stepped in and started looking into a fix. (John Simmons (Deactivated) please add details of the fix here/to the ticket)
- 2019-08-13 17:35 Fix applied and GMC SYNC re-run after the fix and which completed successfully
- 2019-08-13 17:42 REVAL ETL re-run after the fix and completed successfully
- 2019-08-13 17:52 PO's alerted by John of the fix.
- Need to check in the morning of 14/08 with the users if this has resolved the reported issue.
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