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In Progress

Date

Authors

Philip Wilsdon (Unlicensed)

Status

Completed

Summary

  • gmc-sync-prod didnt run - logs reporting GMC return code 98, GMC internal error

  • Contacted GMC - the did some server patching on the

  • After rebooting their API servers, we were able to connect and run the sync jobs on both legacy and new reval successfully

Impact

User could not manage connections

Table of Contents

Non-technical summary

Reval was showing information that had not been updated from GMC, on further investigation it turned out that the jobs that run overnight to get the data from GMC and then add it into TIS had not run successfully. Once they had been fixed and rerun, Reval showed the correct information.

Timeline

09:23 am

09:45

we re-ran gmc sync - returning 0 doctors per designated body

10:00 Ish

investigations found that gmc-sync-prod didnt run and that the logs are showing the error GMC return code 98, GMC internal error

Code Block
2020-12-13 00:00:41.557  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : Get doctors for designated body 1-AIIDWA
2020-12-13 00:00:41.557  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : GMC Connect Url 
2020-12-13 00:00:44.263  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcDoctorsService    : 2982 Doctors has been found for 1-AIIDWA body
2020-12-13 00:00:44.756  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : Get doctors for designated body 1-AIIDVS
2020-12-13 00:00:44.756  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : GMC Connect Url 
2020-12-13 00:00:48.562  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcDoctorsService    : 4340 Doctors has been found for 1-AIIDVS body
2020-12-13 00:00:49.153  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : Get doctors for designated body 1-AIIDWI
2020-12-13 00:00:49.154  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : GMC Connect Url 
2020-12-13 00:00:52.752  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcDoctorsService    : 4022 Doctors has been found for 1-AIIDWI body
2020-12-13 00:00:52.847  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : Get doctors for designated body 1-AIIDSI
2020-12-13 00:00:52.847  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : GMC Connect Url 
2020-12-13 00:00:55.954  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcDoctorsService    : 3107 Doctors has been found for 1-AIIDSI body
2020-12-14 00:00:00.000  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcDoctorsService    : Fetching doctors info for Designated Bodies [1-AIIDHJ, 1-AIIDMQ, 1-AIIDNQ, 1-AIIDMY, 1-AIIDQQ, 1-AIIDWT, 1-AIIDR8, 1-AIIDSA, 1-AIIDH1, 1-AIIDWA, 1-AIIDVS, 1-AIIDWI, 1-AIIDSI]
2020-12-14 00:00:00.001  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : Get doctors for designated body 1-AIIDHJ
2020-12-14 00:00:00.001  INFO 1 --- [   scheduling-1] u.n.h.t.g.c.service.GmcConnectService    : GMC Connect Url 
2020-12-14 00:00:00.103 ERROR 1 --- [   scheduling-1] o.s.s.s.TaskUtils$LoggingErrorHandler    : Unexpected error occurred in scheduled task
uk.nhs.hee.tis.gmc.client.exception.GMCResponseException: GMC return code 98, GMC internal error

10:15 AM

Emailed GMC

12:06

More correspondance with the GMC as they asked for calrifcation on envrionments

05:17 PM

Clarifcation of logs

7 PM

Logs from legacy/old production envrionment sent to GMC

Reply from GMC

They patched their survers on the evening

10:01

Triggered off old reval

New reval - gmc sync completed

Suspect that GMC applied fixes early AM

10:03

gmc-sync ran sucsessfully and intredpid-reval-etl-all-prod run sucessfully

10:18

User confirmed everything looks ok

10:19

replied to GMC to let them know that both sync jobs on legacy and new reval ran successfully

10:23

Root Causes

  • GMC server patching on

Trigger

  • A user reported in Teams Support Channel that their connections had not been working correctly

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Resolution

R

  • GMC restarted their API servers on the morning of the

  • TIS team ran GMC sync jobs for legacy and new reval

Detection

  • A user reported in Teams Support Channel

Actions

  • For new reval - we need add monitoring so we know if the sync job to get the data from GMC and if we build any ETL/Transformation service are run successfully or fail - we could use this ticket https://hee-tis.atlassian.net/browse/TISNEW-3264

  • Decision taken not to address the monitoring in the current reval application as the new one is pretty close to being live (December 2020)GMC said they will add monitoring

  • TIS team will also add monitoring and slack notifications for new reval

Lessons Learned (Good and Bad)

  • Still limited knowledge within the existing teams Education for GMC about how the existing module works (which is why the rebuild is taking place)

  • Current monitoring requires more investment to get it to work more reliably - problems with set to fail on the first occurrence and alerting would need to be written into the individual apps rather than checking of logs

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  • Jobs need to be started via Jenkins

  • check the jenkins jobs for 1. what they do, and 2. what the logs for that run said.

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  • we retrieve the data by designated bodies