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• Root Cause(s)

• Trigger

• Resolution

• Detection

• Action Items

• Timeline

Root Cause(s)

• Hard coded validator not allowing ‘Northern Ireland Medical and Dental Training’ as a legit value.

Trigger

• When creating a post on NI TIS, an error appearing on the UI

• https://hee-tis.atlassian.net/browse/TIS21-1190

Resolution

• Fix the validator issue in code - added NIMDTA local office to mapper

Detection

• NI stakeholder raised the issue on Slack: 03/02/2021 14:16

• https://hee-nhs-tis.slack.com/archives/CT7544U3X/p1612361789023500

Timeline

• 2021-02-03 14:28: Support Issue raised

• 2021-02-03 15.30: Issue investigated and bug ticket raised

• 2021-02-04 10.00: Raised at team stand-up and classed as Live Defect

• 2021-02-04 12.10: Issue fixed, deployed and tested, Stakeholders notified.

Action Items