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The overnight sync procedure for NI TIS was interrupted and failed to complete.
Data between tables within the NI TIS environment The “quick access” copy of data did not sync properly meaning some records will not display correct current informationthe Person search page was not operating properly.
The team created a secondary service for the procedure copy to use which has resolved the issue. And a support ticket has been raised with the hosting company that will help the team decide whether to fix and switch back to the old service, or remain with the new one.
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The sync jobs run fine when manually triggered however this is a temporary solution
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Timeline
08 01:23 - Slack Alert in the #monitoring-prod channel.
OOH support raised with AWS.
08:08 - We let NI users know of the problem and this was acknowledged at 08:23.
Created a replacement resource.
08:58 - Let them know all backup and running.
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Root Cause(s)
Under Investigation AWS Case ID 7967368241
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Action Items
Action Items | Owner |
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