...
Non-technical Description
Bulk upload of files on HEE Prod failed to upload, displaying an Unknown Server Error.
...
Trigger
KeyCloak issue - once fixed, Bulk upload appeared to work.
...
: 12:52 Mike Richardson reported an issue with Bulk upload on Teams.
: 13:47 Got LOG ID of the file from S3 and tried to re-upload, resulting in the same error.
: 13:52 User reenabled in keycload, bulk upload went through.
: 13:54 Asked users to try and re-upload.
...
Root Cause(s)
.
...
Action Items
...