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  • Detected by dev team and then reported by users shortly afterwards


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Resolution

  • Liban Hirey (Unlicensed) managed to recover new certificates from the stage environment and copied them to the prod blue/green servers

  • forgotten branch containing the new certificates was pushed and merged to github

  • Prod tested and found to be working well.

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Timeline

  • : 14:55 BST - Ansible playbook ran to apply changes to api-gateway

  • : 14:59 BST - Detected by dev team and users

  • : 14:30 BST - Fix deployed

  • : Discovered failures in reading files from ESR. There were 3 attempts to trigger processing the file DE_NWN_APC_20210506_00002693.DAT which all failed with an SSL Exception.

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  • Ansible playbook replaced latest certificates with outdated ones

  • The updated certificates were added manually, so the playbook didn’t know about them

  • branch containing the new certificates and not been pushed to GitHub

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Action Items

Action Items

Owner

Ensure certificates can be applied automatically by playbook

John Simmons (Deactivated)

Done

Improve alerting from Lambdas (ESR) https://hee-tis.atlassian.net/browse/TIS21-1564

Joseph (Pepe) Kelly

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