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  • We looked at a message found to have gone through that queue during the period the DataExportService was not the new Rabbit broker (a placement update, at 2:31 AM on 30/07/2021) and retrieved its trail through its correlationId: metabase link.

  • We checked whether that record had been exported by the DataExporter or not and it seems like it did, presumably proving data has been exported regardless of this issue (probably stored/pent up somewhere in the ESR interface and then finally flowing through once the DataExportService got put on the new Rabbit broker).

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Timeline

: ??:?? - Other services migrated to new RabbitMQ broker

: 10:05 - Old RabbitMQ broker deleted from AWS by Liban

...

: 11:11 - Liban and Marcello start investigating to verify whether any data is missing

e.g. check DB for Applicants exported 27th-29th:

  • Placements should have a tick

  • Message in the audit database

Root Cause(s)

Deletion of the old RabbitMQ broker in AWS.

Dispersed/scattered configuration

Lessons Learned