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Date

Authors

Status

Investigating

Summary

Placements added by ESR late on 30/07/2021 for 04/08/2021 starters had a TO_EXPORT status instead of being exported

Impact

Some records might not be exported in time back to ESR, implying that some manual hiring will have to be undertaken instead.

Non-technical Description

AppRecords meant to be exported on 31/07/2021 haven’t been exported back to ESR.

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Trigger

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Detection

MS Teams: message on the ESR Support channel.

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Resolution

  • GeneratedAppRecords with a start date after 03/08/2021 have been found and an appfilegenerationcommand file has been manually placed on the queue leading to the EsrDataExporter for each deanery that appeared to have non-exported GeneratedAppRecords.

Timeline

  • : some Placements are being added in the late afternoon for August 4th starters.

  • : GeneratedAppRecords related to those placements are not getting exported as expected.

  • : 12:10 PM BST: MS Teams message notifying these GeneratedAppRecords are still marked as TO_EXPORT

Root Cause(s)

Lessons Learned