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AppRecords meant to be exported on 31/07/2021 haven’t been exported back to ESR.
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Trigger
Placements added on 30/07/2021 not going through the ESR interface as expected on 31/07/2021.
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Detection
MS Teams: message on the ESR Support channel.
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: some Placements are being added in the late afternoon for August 4th starters.
: GeneratedAppRecords related to those placements are not getting exported as expected.
: 12:10 PM BST: MS Teams message notifying these GeneratedAppRecords are still marked as
TO_EXPORT: 15:40 PM BST: Some messages containing the “command” message to export GeneratedAppRecords for MER are being re-sent on the appropriate queue in the ESR interface to retrigger their export.
: 16:53 PM BST: Messages containing the “command” message to export GeneratedAppRecords for EOE, LDN, OXF and WES are being re-sent on the appropriate queue in the ESR interface to retrigger their export.
: 17:06 PM BST: Users are notified via MS Teams that the export of these files has been completed.
Root Cause(s)
Still investigating why those placements have not been picked up on 31/07/2021.