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  • Slack Message triggered by exceptions in all ESR services.

  • The ESR services were unable to connect to the database.

  • Hearbeat Heartbeat checks between replicaSet nodes failed.

  • The VM was non-responsive.

  • The following MongoDB (mongo1) log samples give an indication of the instability of the cluster at that time:
    {"log":"2021-08-17T14:52:50.374+0000 I REPL_HB [replexec-67] Error in heartbeat (requestId: 3436593) to mongo3:27013, response status: NetworkInterfaceExceededTimeLimit: Couldn't get a connection within the time limit\n","stream":"stdout","time":"2021-08-17T14:52:50.582068394Z"}
    {"log":"2021-08-17T14:52:50.598+0000 I REPL [replexec-67] Member mongo3:27013 is now in state RS_DOWN\n","stream":"stdout","time":"2021-08-17T14:52:50.598267401Z"}

    {"log":"2021-08-17T14:53:14.795+0000 I REPL_HB [replexec-67] Error in heartbeat (requestId: 3436596) to mongo3:27013, response status: NetworkInterfaceExceededTimeLimit: Couldn't get a connection within the time limit\n","stream":"stdout","time":"2021-08-17T14:53:16.436295842Z"}

    {"log":"2021-08-17T14:53:17.723+0000 I REPL_HB [replexec-68] Error in heartbeat (requestId: 3436597) to mongo2:27012, response status: NetworkInterfaceExceededTimeLimit: Couldn't get a connection within the time limit\n","stream":"stdout","time":"2021-08-17T14:53:19.63301921Z"}

    {"log":"2021-08-17T14:53:19.615+0000 I REPL [replexec-67] Not starting an election, since we are not electable due to: Not standing for election because I cannot see a majority (mask 0x1)\n","stream":"stdout","time":"2021-08-17T14:53:19.681137738Z"}

    {"log":"2021-08-17T14:54:36.354+0000 I REPL [replexec-68] VoteRequester(term 101 dry run) received a no vote from mongo2:27012 with reason "candidate's term (101) is lower than mine (102)"; response message: { term: 102, voteGranted: false, reason: "candidate's term (101) is lower than mine (102)", ok: 1.0, operationTime: Timestamp(1629211887, 1), $clusterTime: { clusterTime: Timestamp(1629211887, 1), signature: { hash: BinData(0, 0000000000000000000000000000000000000000), keyId: 0 } } }\n","stream":"stdout","time":"2021-08-17T14:54:37.533307206Z"}
    {"log":"2021-08-17T14:54:36.354+0000 I REPL [replexec-68] not running for primary, we have been superseded already during dry run. original term: 101, current term: 102\n","stream":"stdout","time":"2021-08-17T14:54:37.533313897Z"}

    {"log":"2021-08-17T14:55:02.747+0000 I CONNPOOL [RS] Ending connection to host mongo2:27012 due to bad connection status; 1 connections to that host remain open\n","stream":"stdout","time":"2021-08-17T14:55:09.266545288Z"}

    {"log":"2021-08-17T14:56:03.032+0000 I REPL [SyncSourceFeedback] SyncSourceFeedback error sending update to mongo2:27012: NetworkInterfaceExceededTimeLimit: Couldn't get a connection within the time limit\n","stream":"stdout","time":"2021-08-17T14:56:06.838424722Z"}
    {"log":"2021-08-17T14:56:03.100+0000 I ASIO [RS] Failed to connect to mongo2:27012 - HostUnreachable: Error connecting to mongo2:27012 :: caused by :: Could not find address for mongo2:27012: SocketException: Host not found (non-authoritative), try again later\n","stream":"stdout","time":"2021-08-17T14:56:06.838430607Z"}

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Action Items

Action Items

Owner

Add more resilience because moving to a managed service was more complex than anticipated

https://hee-tis.atlassian.net/browse/TIS21-489

Review Applicants & Notifications that might need to be generated

Joseph (Pepe) Kelly Most dropped events were for placements that have started and so were disregarded as they would not have produced applicant records eligible for sending to ESR. We also found:

  • 1 record that had recovered, creating the necessary APP record

  • 1 record that a notification (to send Feb '22) that was

  • New post hasn’t been notified to trusts: MER/REM21/006/HT/001. We will ask the regional lead if Trusts can be contacted manually

  • There were additional unconfigured attempts for some notifications, e.g. correlation id: 6e004633-6e34-426b-94b3-69b2adfbb51c

Improve alerting from Mongo nodes?

Create some information on replaying messages

Joseph (Pepe) Kelly

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