Date |
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Authors | |
Status | Documenting |
Summary | Overnight weekend GMC sync failed |
Impact | Data was left unsynchronised on Reval for half a day |
Non-technical Description
GMC sync failed - at their end we believeDue to GMC working on the Service on the Bank Holiday weekend. Data at our end didn’t initially sync. We spotted the problem, re-ran the jobs and all data on Reval is now back up to date.
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- 01.05: Slack alert that the GMC sync failed.
- 08.40: Slack alert that the GMC sync was still failing.
- 14.51: GMC sync jobs were re-run successfully.
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Root Cause(s)
Awaiting confirmationMaintenance on the GMC servers made the unreachable when the ETL ran, after the maintenance was completed we reran the jobs that were then completed successfully.
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Action Items
Action Items | Owner |
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