Date |
|
Authors | |
Status | Implementing |
Summary | Legacy GMC sync failed and Connections showing an error |
Impact | Data in Reval out of date and Admins unable to use Connections |
Non-technical Description
GMC sync failed
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Trigger
Unknown change on GMC firewall
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Detection
Slack notification received
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on inspection of the logs we found this:
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Resolution
TODO: .
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Timeline
- 00:05 alert send by nightly job to Slack
- 09: 50 reran job to see if it was a temporary network error. Adewale Adekoya sent an email to GMC asking if the problem could be looked into
- Began investigating with GMC.
- 00:05 GMC-Sync succeeded
- 09:20 Re-attempted changing connetions but this failed
- Issue narrowed down to an IP address but this hasn’t resolved the issue
- Further debugging info has been exchanged
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Root Cause(s)
Alerting from Slack (GMC Sync) & on MS Teams (Connections failure)
Logs show failed Web Service requests
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Action Items
Action Items | Owner |
|---|---|
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