Date |
|
Authors | |
Status | Documenting |
Summary | DMS tasks have been down for a couple of months (since mid October) and were brought back up only today |
Impact | No data changes synchronized over to TSS in those two months |
Non-technical Description
DMS was not running on either prod and preprod. Changes in the TIS databases meant to be captured and synchronized to TSS must not have been captured while DMS was down.
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Trigger
Mysql server not being updated to anticipate DMS’s change of address
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Detection
Resolution
TODO: .
Timeline
-
Andy Dingley noticed the tasks were not running on both preprod and prod
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Resolution
Whitelisting of DMS’s new address on the Mysql server
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Timeline
(approximate) - DMS tasks stop working
14:10 GMT - Andy finds the the DMS tasks are not running
15:30 GMT - Tasks restarted successfully after the whitelisting of DMS’s address
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Root Cause(s)
DMS’s address change
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Action Items
Action Items | Owner |
|---|---|
Add monitoring to DMS | |
Mitigate to prevent this from happening in the future | |
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