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- 00:05 alert send by nightly job to Slack
- 09: 50 reran job to see if it was a temporary network error. Adewale Adekoya sent an email to GMC asking if the problem could be looked into
- Began investigating with GMC.
- 00:05 GMC-Sync succeeded
- 09:20 Re-attempted changing connetions but this failed
- Issue narrowed down to an IP address but this hasn’t resolved the issue
- Further debugging info has been exchanged
- A further fix did not resolve the issue, and
Dec 9, 2021 - Sync job ran successfully however no updates from GMC on any changes made on their side
Dec 9, 2021 - Adewale Adekoya further enquires for any updates from the GMC but no response received
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Root Cause(s)
Alerting from Slack (GMC Sync) & on MS Teams (Connections failure)
Logs show failed Web Service requests
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Action Items
Action Items | Owner |
|---|---|
Make it simpler to re-run the synchronised job. https://hee-tis.atlassian.net/browse/TIS21-2437 | |
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