Date | |
Authors | |
Status | In progress |
Summary | TV list of doctors did not sync for Under notice and All doctors |
Impact | TV Reval admins couldn’t process Under notice doctors, nor see a list of any of their doctors |
Non-technical Description
The recommendations list was showing up as empty for Thames Valley doctors as they had failed to sync overnight.
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Trigger
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Detection
User detected the issue
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Resolution
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Timeline
2022-03-04. 09:50 TV user reported the issue in teams
2022-03-04. 09:57 it was picked up by the team for investigation
2022-03-04. 10:17 It was discovered during investigation, it was probably affecting TV only
2022-03-04. 10:27 TV list of doctors was back
2022-03-04. …………………………..
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Root Cause(s)
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Action Items
Action Items | Owner |
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Lessons Learned
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