Date | |
Authors | |
Status | Implementing |
SummaryUnable to perform any bulk upload operations | Several TIS services, namely Generic Upload and ESR services, could not authenticate with Keycloak. Resulting in outages in those functions. |
Impact | Admins not able to upload any bulk import/update spreadsheets, TODO: ESR impact? ESR Bi-directional not able to import/export changes? |
Non-technical Description
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Trigger
Detection
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Resolution
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Timeline
BST unless otherwise stated
??:?? - 14:xx - Message to James Harris querying whether it was possible to do bulk uploads, no indication that they were encountering an issue.
09:44 - TIS Admin reported, via TIS Support Channel, that they were getting an “Unknown Server Error” when performing bulk uploads.
10:47 - Users informed on TIS Support Channel that we were aware of a bulk upload issue affecting all users and were investigating.
12:16 - Users informed on TIS Support Channel that we had deployed a fix for bulk upload.
TODO: insert ESR timeline entries from Sentry etc.
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Root Cause(s)
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Action Items
Action Items | Owner |
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