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  • 01:10 - Alert sent to #monitoring channel on Slack that we had reached 90% of our SMS limit

  • 10:00 - Daily alarm reminder sent to #monitoring channel

  • 10:00 - Daily alarm reminder sent to #monitoring channel

  • 12:59 - SMS limit exceeded, messages no longer being sent

  • 20:17 - TIS dev team member unable to sign in using SMS MFA - no message received, thought to be a phone verification issue

  • 22:22 - TIS dev team member unable to verify phone number to set up SMS MFA - problem identified as SMS limit

  • 22:37 - SMS limit increased to $300 - verified able to receive messages again

  • 22:41 - All clear notification on #monitoring Slack channel

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