Date | |||||||||
Authors | |||||||||
Status | In Progress
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Summary | Bulk upload page is continually refreshing and showing “the server took too long to respond“. | ||||||||
Impact | Users can not use Bulk upload as usual. Sometimes when bulk upload service is up for a short period of time, users are able to upload the file. Once the service is restarting, it can miss the response from other services and the file is stalled in progress. |
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BST unless otherwise stated
: Several uploads with significant numbers of errors led to problems with the service
09:28 - User report that page keeps refreshing
09:28 - User report that page keeps refreshing
12:20 - Found a valid cause for the additional memory use Modified the upload ser
14:40 - 15:40: Modified and monitored the service further to check that it was stable
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Root Cause(s)
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Action Items
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