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Bulk upload service is continually restarted and bulk upload webpage is continually refreshing. This meant that users were less able to submit and check their bulk uploads for a large part of Friday. Some users were able to submit and have their smaller uploads which were processed but the failure continued to reoccur until the TIS team intervened.
On Thursday afternoon, 3 uploads of 1 or more spreadsheets had lots of rows that were blank other than a hyphen in the address field. Bulk upload treated these as rows that required processing so produced significant numbers of errors (see below). By temporarily allocating more resources to the service that processes uploads, it was able to cope with the additional pressure of letting users know about the number of errors.
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