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Impact |
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Non-technical Description
Trigger
Trainee reported a problem with editing and submitting their Form R Part B, having previously cleared the TOOT field before saving it as a draft.
Detection
Email received by TSS support.
Resolution
Bug fixed.
An issue occurred with an overnight task which meant users were only seeing one trainee in the revalidation app.
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Trigger
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Detection
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Resolution
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Timeline
All times in BST unless indicated
19 : 08:
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14 53 : User reported (on Teams) revalidation module is showing one person under notice
09:30 : Stopped the 2-hourly checks of submitted recommendation, shortly after stopped the service temporarily to stop unhelpful logging and moved some of the
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Root Cause(s)
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Action Items
Action Items | Owner | |
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Lessons Learned
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