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• 26 Jun 2023 09:16 : User reports on Teams
  I have tried to make a revalidation recommendation in TIS this morning and got 'An error occurred! - Please try again'. i have checked GMC Connect and it looks like it has gone though, can you advise if there are any issues.

• 26 Jun 2023 10:15 : User contacted requesting GMC number

• 26 Jun 2023 11:19 : Call with user to demo the issue

• 26 Jun 2023 11:49 : Huddle to debug and understand if isolated or system wide

• 26 Jun 2023 13:00 : Identify that requests to profile service from integration service are not appearing in logs so redeployed integration service

• 26 Jun 2023 13:10 : Call with user to test. Still broken.

• 26 Jun 2023 13:30 : Other admins confirm they are also experiencing the same issue.

• 26 Jun 2023 15:30 : Checked API-Gateway logs and found no logs for submitting recommendations on Monday.

• 26 Jun 2023 19:30 : Updated the version of node to run Lambda prod-revalidation-api-gateway-authoriser from 12 to 16.

5 Whys (or other analysis of Root Cause)

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