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BST unless otherwise stated

  • ??:?? Earliest relavent thing

  • ??:?? - Something happened

  • ??:?? - Site Owner got notified

  • ??:?? - Something happened

  • ??:?? - The extract was refershed

  • ??:?? - We confirmed the latest data was showing 09:42 James Harris Raises the alarm on the number of email notifications in own inbox about failed tableau refreshes on TIS PID Data site

  • 10:15 - PO and team informed. Brief team discussion on priority and problem resolution delegation

  • 11:00 - Quick analysis of number of data sources with failed refreshes and dates of last successful refresh established

  • 11:56 - Tableau Administrator/Data Service team got notified

  • 14:09 - Tableau Administrator/Data Service team confirms identification of the root cause of the problem

  • 13:00 - Commenced further analysis to establish scope/coverage of the problem and identify extent of stale data

  • 07:21 -

  • 07:29 -

  • 11:35 -

  • 14:23 -

  • 14:38 -

Root Cause(s)

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Action Items

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