Date | 01 Apr | ||||||||
Authors | |||||||||
Status | Documenting | ||||||||
Summary |
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Impact | Data in some of the TIS reports were stale and reflected what was on TIS from the last successful refresh |
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Detection
Email notifications in James Harris Site Owner’s inbox
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Resolution
Re-application of missing permisssions on the NDW service account used to refresh data extracts on Tableau Server to re-enable refresh
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Timeline
BST unless otherwise stated
09:42 James Harris Site Owner raises the alarm on the number of email notifications in own inbox about failed tableau refreshes on TIS PID Data site
10:15 - PO and team informed. Brief team discussion on priority and problem resolution delegation
11:00 - Quick analysis of number of data sources with failed refreshes and dates of last successful refresh established
11:56 - Tableau Administrator/Data Service team got notified
14:09 - Tableau Administrator/Data Service team confirms identification of the root cause of the problem
13:00 - Further analysis to establish scope/coverage of the problem and extent of stale data
07:21 - Requested progress update on permanent fix from Tableau Administrator/Data Service team
07:29 - Updated PO on state of affairs at the time
09:33 - Received confrmation of permanent fix in progres from Tableau Administrator/Data Service team
11:35 - Communication sent out on MS Teams channels to stakeholders
14:23 - Received notification of completion of permanent fix and verified data sources now refreshed
14:38 - Updated stakeholders on MS Teams channels
Root Cause(s)
Modifications made to the permissions on the NDW service account used to refresh data extracts on Tableau Server
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Action Items
Action Items | Owner | |
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