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09:42 Site Owner raises the alarm on the number of email notifications in own inbox about failed tableau refreshes on TIS PID Data site
10:15 - PO and team informed. Brief team discussion on priority and problem resolution delegation
11:00 - Quick analysis of number of data sources with failed refreshes and dates of last successful refresh established
11:56 - Tableau Administrator/Data Service team got notified
14:09 - Tableau Administrator/Data Service team confirms identification of the root cause of the problem
13:00 - Further analysis to establish scope/coverage of the problem and extent of stale data
07:21 - Requested progress update on permanent fix from Tableau Administrator/Data Service team
07:29 - Updated PO on state of affairs at the time
09:33 - Received confrmation of permanent fix in progres from Tableau Administrator/Data Service team
11:35 - Communication sent out on MS Teams channels to stakeholders
14:23 - Received notification of completion of permanent fix and verified . Verified data sources now refreshed
14:38 - Updated stakeholders on MS Teams channels
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Action Items
Action Items | Owner | Status | ||||||
|---|---|---|---|---|---|---|---|---|
Carry out analysis to establish scope/coverage of the problem and extent of stale data |
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Liaise with dependent services to investigate the problem |
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Implement permanent fix to problem | Tableau Administrator/Data Service team |
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Documentation | Joseph Stan Ewenike (PepeUnlicensed) KellyJames HarrisStan Ewenike Joseph (UnlicensedPepe) Kelly |
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Lessons Learned
We were fortunate that the Site Owner was working.
Possible update of distribution list to include more recipients of error/failure notifiations. Suggestions for potential inclusions are: PO, DM, Lead developer, analysts from both teamsone analyst from each team