Date |
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Authors | |||||||||
Status | Documenting
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Summary | Display error message on Reval ‘under notice’ ( | ||||||||
Impact |
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Non-technical Description
Users on Revalidation were experiencing/receiving error messages, e.g. when searching for ‘Under Notice’ doctors. No records were showing
Trigger
Re-deployment
Detection
User Notification on Slack
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Resolution
Service reached stability.
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Timeline
All times in BST unless indicatedGMT unless indicated
09:33am A deployment was triggered. 2/3 tasks reported “unhealthy” in load balancer monitoring. This was up and down until 10:30 when it remained at 2 unhealthy tasks.
10:02am Several Logs of issues retrieving user’s profile information
10:30am User reported with TIS Reval with getting constant error messages (
oops something went wrong)10:32am another user reported that system is very slow and my under notice list just produced same error message as above
11:44am first responder reported issue was being investigated and likely now resolved ? Recommendation service has reached a steady state.
15:26pm User reported all working fine now.
Root Cause
Action Items
Action Items | Owner | |
|---|---|---|
IRecreate service | ||
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