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14:45 Sync process accidentally triggered
14:45 Impact on production environment noticed by developer
16:41 Failure in last stage of process noticed
16:50 Cause of failure identified
16:57 Failure rectified, process resumed
20:33 Process completed, system restored
23:18 Recommendations Bug Discovered
07:15 Users notified on Teams of Recommendation issues
08:00 Patch to Recommendation UI deployed successfully, issue resolved ~ 08:00 Users notified of resolution
Root Cause(s)
Why did the connections list disappear on production
An unscheduled full production data-resynchronisation was triggered
Why was an unscheduled full production data-resynchronisation triggered?
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