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5 Whys (or other analysis of Root Cause)
Q. Why were users unable to load doctor details reliably?
A. The application was intermittently slow/timing out when clicking on individual doctors on the list page
Q. Why was the application slow/timing out?
A. There was a (~2 min) delay between the request for the doctor details and the request to retrieve doctor notes, (resulting in timeout errors reported in X-ray(?))
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