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10:04 - Message received from user to inform that the application is slow followed with error messages
10:06 - First responder informed that the Team did work on this and requested if users could report if performance is still impacted.
15:22 - another user from a different Region reported still having the same issue
15:25 - User raised “clearly a speed / data retrieval issue - we are having this problem also, even using a direct URL is incredibly slow”.
11:00 - Further investigation was commenced to establish the cause of the issue
12:00- We restarted the Core service in Production 1
12:34 - No responses or timeout since
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