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Non-technical Description

The system we use to send messages between our services ran out of memory. This led to a delay in updates across a number of TIS servies

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Trigger

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Detection

Inspection of lastUpdatedDate column by developer

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Resolution

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Timeline

  • 21:23 Recommendations service reports failure to connect to rabbitmq

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  • Restarted TCS

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5 Whys (or other analysis of Root Cause)

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