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The system we use to send messages between our services ran out of memory. This led to a delay in updates across a number of TIS serviesservices, in particular Reval.
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Trigger
RabbitMQ ran out of memory
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Detection
Inspection of lastUpdatedDate column by developer
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Resolution
Restarted Neo4j Consumers and managed syncing of queues until resources were cleared
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Timeline
21:23 Recommendations service reports failure to connect to rabbitmq
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Restarted TCS - recreated queues -
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5 Whys (or other analysis of Root Cause)
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Action Items | Owner | Comments |
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Complete this ticket | ||
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