What do we want to bring up with ESR?
SR requests and language.
COP reliance.
Do we disagree with the reason for the failure?
Bucket posts - 40 is “temp” limit set by ESR, based on the volume of duplicates in V1 of our interface. Three were conversations around raising this, but not concluded. Back to 2020. The old situation is not longer relevant.
Question whether ESR can cope with processing more than 40 applicants.
We were not able to match the numbers from DM, so why is this the case - are we looking at different things, so can not understand the real issue of 40+? Cannot check over 40 if not over 40.
Victoria and Craig involved.
Note terminology. “bucket post” is define differently. What do ESR mean as a bucket post?
In TIS a bucket post is multiple trainees attached to a post(?)
In ESR ?
Alerting us when there is a problem e.g. when files are quarantined? Either to us and Trusts.
What needs to change on TIS e.g. the use of bucket posts?
What improvement tickets are in play?
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Timeline
31st May - Received an email alerting
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What | |
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Copy of response from ESR Support to a Trust on them raising an SR around missing date |
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