Date |
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Authors | Rob Pink (initial) Steven Howard | ||||||||
Status | |||||||||
Summary | Users experiencing issues with TIS - crashing and slow loading over a couple of days | ||||||||
Impact | Users unable to use TIS
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1229 user reported problem on Teams “TIS being slow / crashing when doing updates - A few of us in Wessex are experiencing issues with TIS when trying to do updates - it keeps crashing and is being really slow loading over the past couple of days.”
1300 Message acknowledged
1342 Errors spotted on esr-sentry channel so ESR services stopped to prevent potential errors
1353 Service restarted and reported to users that looks resolved
1410 Users confirmed things back to normal
16:00 Logs relating to ESR checked and ESR services restarted
5 Whys (or other analysis of Root Cause)
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