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Authors | Rob Pink (initial) | ||||||||
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Summary | Bulk upload not uploading and experiencing timeout error (401) | ||||||||
Impact | Users User unable to use TISbulk upload. Unclear whether more than one user.
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Non-technical Description
User attempting to do a bulk upload received a timeout error (401). On investigation, it was found that an out-of-date piece of configuration information that was released prior to the issue being experienced. This impacted the bulk upload process. Once the up-to-date configuration was loaded, the problem was addressed.
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Trigger
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Detection
…User alerted via Teams
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Resolution
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Timeline
All times BST unless otherwise indicated.
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5 Whys (or other analysis of Root Cause)
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The problem is that the user is receiving 401 errors when attempting to upload data via bulk upload
Why is the user receiving this error?
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Action Items
Action Items | Owner | |
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