Date |
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Authors | |
Status | Documenting |
Summary | GMC sync for old & New reval were blocked by the GMC |
Impact | Data between GMC and Reval apps was not in sync between 00:05 and 09:43 |
Non-technical Description
GMC sync for old reval didnt didn't work last night as were being blocked by the GMC
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Trigger
Unknown change on GMC firewall
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Detection
Slack notification received
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on inspection of the logs we found this:
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Resolution
emailed GMC who stated that they had made a security change overnight and that had made the service unavailable to us, they made a change on their end and asked us to rerun our job that was completed successfully.
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Timeline
- 00:05 alert send by nightly job to Slack
- 08: 57 reran job to see if it was a temporary network error
- 09:10 Adewale Adekoya sent an email to GMC asking if the problem could be looked into
- 09:39 Peter McNair from the GMC replied to the email asking us to try again
- 09:43 ran the job again and it was completed successfully.
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Root Cause(s)
Security change at GMC end caused the nightly ETL not to be able to connect to get the data needed.
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Action Items
Action Items | Owner |
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