Date |
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Authors | |
Status | DocumentationDone |
Summary | The TIS Self-Service site was inaccessible for a period of time |
Impact | PGDiTs were unable to access/use the TSS site for a total of 3 hours split over two periods |
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During the reconfiguration separate issues were experienced on both the test and live sites which led to downtime on both
Test : ??? hours~1 hour
Live: 2.5 hours, following by a second 30 minute downtime
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Trigger
Changes Manual changes made to S3, Cloudfront and Route53 configurations
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Resolution
The S3 bucket and cloudfront CloudFront configurations were updated to stable values
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: 11:32 - Work begins on URL redirection
: ??:?? - ??? manual changes?: 11:35 - Route53 DNS changes made
: 11:40 - Multiple Cloudfront changes made
: 11:45 - First notification from Uptime Robot about production downtime (11 minutes duration)
: ??12:?? - ??? manual changes?19 - Another manual Cloudfront deployment
: 1112:23 - Second notification from Uptime Robot about production downtime (2 minutes duration)
: ??12:?? - ??? manual changes?25 - Manual Fix of Cloudfront origin location and permissions
: 12:29 - Last notification from Uptime Robot about production downtime
: 13:00 - Uptime Robot silenced
: 13:34 - Stage environment fixed by adding missing S3 bucket permissions and pointing Cloudfront at the correct bucket
: ??:?? - Production environment fixed by reverting the changes made in the AWS console
: 15:30 - Production deployment of
tis-trainee-uitakes the site down again due to S3 bucket mismatch in Cloudfront config: 16:05 - Production brought back up by updating the S3 bucket used by Cloudfront
: 1719 - Production changes re-applied successfully using Terraform
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Why did the live site go down?
changes were made to route53 and Cloudfront to point them at the new location, but unfortunately the new locations were configured incorrectly
Why was the Cloudfront configuration wrong
The Cloudfront origin was manually changed as it looked like it was pointing at the old bucket/file location
Why was the CloudFront origin changed?
It was assumed that the old S3 location was not supposed to be used any more and there was an assumption that a new bucket had been created with the same prod files in it so that all of the new infrastructure was named the same.
Why did the new S3 location not work?
The site became active again but we found that due to a mis configuration, the new bucket that cloudFront was pointing at was holding stage information.
Why was the service manually ammended so many times?
A cascading list of manual changes happened, with no terraform configuration to revert to that had to be resolved before it would work again.
Live Site Downtime 2
Why did the live site go down again?
Cloudfront was using the original prod bucket, while GHA was deploying to the new bucket. When deployment updated the origin path (app version) used by Cloudfront it set a version that had never been built in the old bucket.
Why did the origin bucket not have the latest app version?
The UI deployment was broken on August 4th so hadn’t built the latest app version until fixed for the new bucket, the next successful build was a manually triggered build of main so the fact the app version had been incremented during workflow failure was missed.
Why was the deployment workflow broken?
GHA secrets had been set to incorrect values for the S3 buckets
Why was the deployment workflow issue not noticed and resolved?
???
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Action Items | Owner | |
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Lessons Learned
Make sure before making any changes that terraform config exists and does what is expected (except for route53 configs).
When things dont go as expected, revert a single change back to a working configuration, and analyse what when wrong and not just keep making changes