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User centred design uses personas to represent typical users of the system or service - this helps service designers and developers to understand the needs and wants of the people who they are building the service for.
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User journeys are created to show how a typical user (persona) might interact with the service or system to achieve their a specific goal - importantly it reflects their experience from the user's perspective and not just the process, and can typically be created as an the business's. Mapping and analysing 'as is' journey and an ideal journey,which has been redesigned to remove the frustrations of the existing experiencejourneys helps to identify issues and design a service that enables users to do whatever they need to do as quickly and easily as possible. Using revalidation as an example, it is the user journey maps out the steps that a revalidation administrator must undertake to enable them to make a recommendation about each trainee's revalidation.
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Revalidation Adminsitrator
View file name TIS Personas _ Reval.docx height 250 
Responsible OfficerTrainee
Assessments
Trainee
Assessment administrator - Doctors and dentists
Assessment administrator - Scientists
Assessment administrator - Pharmacists
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Trainee
Training Programme Director (is the the same for different professions?)
Educational Supervisor (is the the same for different professions?)
Heads of School/Associate Deans
Postgraduate Dean (aka Responsible Officer for reval)Pharmacy and HSC processes not yet developed - but will need adding as they do
Assessment administrator - Scientists
Assessment administrator - Pharmacists