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changes.mady.by.user Andy Dingley

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changes.mady.by.user Joseph (Pepe) Kelly

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Verifying on Prod

Date

Authors

Marcello Fabbri (Unlicensed)

Status

Done

Summary

Bulk upload has stopped working resulting in error messages

Impact

No users can use Bulk Upload

...

  • Disabled user got reenabled in Keycloak.

  • bulk_upload user set to active in Profile service DB.

...

Timeline

  • : ??: ?? Users got disabled in usermanagement as part of essential maintenance

  • : 12:52 Mike Richardson reported an issue with Bulk upload on Teams.

  • : 13:47 Tried re-upload the same file, resulting in the same error.

  • : 13:52 User reenabled in keycloak, bulk upload went through.

  • : 13:54 Asked users to try and re-upload.

  • : 14:18 Mike Richardson reported an Internal Server Error as Reason for import failure when uploading a file.

  • : 16:22 Another admin tried to upload a file and the upload fails to complete in a similar way as what Mike initially reported.

  • : 17:07 bulk_upload user enabled in profile service, previously updated in keycloak which does not sync the change the same way user management does.

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