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Resolution

• Replacing TCS tasks

• Increased the TCS tasks memory from 2GB - 3GB

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Timeline

All times BST unless otherwise indicated.

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Q. Why was TCS erroring and not returning data
A. TCS was unable to process the requests in a timely manner due to high CPU utilization and memory.

Q. Why were there not enough tasks to handle the increased load?
A. Auto-scaling was not enabled, so the system did not automatically scale up the number of tasks in response to the surge in traffic.

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