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titleRefactor Note
  •  Anupama Roy (Unlicensed) - I'm guessing you'll want to include some level of persona type approach in your UR work in future - for Andy Nash (Unlicensed) I think this means we migrate this page until Anupama picks up and refactors/archives


User centred design uses personas to represent typical users of the system or service - this helps service designers and developers to understand the needs and wants of the people who they are building the service for.

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