Date | |||||||||
Authors | |||||||||
Status |
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Summary | Bulk upload page is continually refreshing and showing “the server took too long to respond“. | ||||||||
Impact | Users can not use Bulk upload as usual. Sometimes when bulk upload service is up for a short period of time, users are able to upload the file. Once the service is restarting, it can miss the response from other services and the file is stalled in progress. |
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posted in TIS Support Channel / General at 21 April 2023 09:28:59
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Resolution
Increated Increased the jvm memory from 0.5G to 4G, and reserved memory (container memory) for bulk upload from 1G to 5G, until the files with lots of errors were no longer loaded on the first bulk upload page
Backed up the
ApplicationTyperecords for those 3 large files.
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Action Items | Comments | Owner | ||||
|---|---|---|---|---|---|---|
Fix up service deployment configuration (volume mappings for logs & heap dump) Preferred: Move the service to ECS | Don’t know if ECS would make the heap dumps available | |||||
Improve memory use: Change what columns are retrieved from the database for the | ||||||
Analyse the data uploaded.
| This would be to inform setting limits on the number of rows that are uploaded. | |||||
Get feedback from Local Office about what happened |
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