https://hee-tis.atlassian.net/browse/TISNEW-5495

• Root Cause(s)

• Trigger

• Resolution

• Detection

• Action Items

• Timeline

Root Cause(s)

• AWS Migration - Whitelisting IPs with GMC

• AWS Migration - authentication details - using old transform account

Trigger

• AWS migration

Resolution

• Requested GMC to whitelist IPs

• workaround - scheduled job running everyday

Detection

• Reported on Teams 24 Sep 2020

  

Timeline

• 24 Sep 2020 - 08:10

• 24 Sep 2020 - 08:30 started to look into it

• 24 Sep 2020 - 08:43 AM - email sent to GMC requesting whitelisting IPs

• 24 Sep 2020 - 09:00 AM - started a data copy from azure to AWS to check PoC

• 24 Sep 2020 - 11:30 AM - Completed PoC and wrote script to do the daily copy until the new IP’s are whitelisted

• 28 Sep 2020 - 08:30 AM - missing data, suspected that another process interupted the sync, rerun the job and all is well.

• 28 Sep 2020 - 10:45 AM - changed script run times.

• 30 Sep 2020 - 3:30 pm - Phil rang the GMC to chase messages sent to the ISServiceManager@gmc-uk.org 

Action Items

Lessons Learned