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Date

Authors

Joseph (Pepe) Kelly , Ashley Ransoo, Andy Dingley

Status

In Progress

Summary

ESR sent loads of files and it looks like we haven’t captured everything from

https://hee-tis.atlassian.net/browse/TIS21-1276

Impact

It would appear that applicants would be missing or not sent to ESR.

Non-technical Description

ESR sent through a number of FULL FILES on 1st of March that did not load or fully load/reconcile to then send applicants against subsequently for St Helens & Knowsley Trust. This meant a delay in sending across Applicant Files to ESR.

ESR told us previously that the maximum number of full files they would send us was 3 per week. On Monday 1st of March, they sent through 9 files, 8 distinct with 1 duplicate.

Trigger

Unexpected number of FULL FILES (RMF) causing an overload on the TIS-ESR interface.

Detection

  • An issue raised on Teams regarding missing applicants from Liam Lofthouse (NWM Data Lead)

Resolution

Timeline

  • - 17:28-17:38 - 7 RMF files received (EMD, KSS, EOE, MER, OXF, NWN, LDN)

  • - 17:45 - MongoDB down

  • - 18:09 - MongoDB manually restarted

  • - 18:10 - MongoDB up

  • - 19:10 - MongoDB down

  • - 19:20 - MongoDB up

  • - 21:36 - MongoDB down

  • - 22:31 - MongoDB up

  • - 15:19 - Live defect https://hee-tis.atlassian.net/browse/TIS21-1265 created

  • - 16:57 - WMD RMF received

  • - 18:30 - WMD RMF received

  • - 15:21 - Query raised on teams about unreceived data

Root Cause(s)

Action Items

Action Items

Owner

[not critical] Clean up Applicant records (for past placements) marked as TO_EXPPORT, e.g. ESRExporter - Prod•Generatedapprecord•60117906459cf5418067a1e8

Lessons Learned

  • No labels

Slack: https://hee-nhs-tis.slack.com/
Jira issues: https://hee-tis.atlassian.net/issues/?filter=14213