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Date

Authors

Marcello Fabbri (Unlicensed)

Status

In progress

Summary

Bulk upload has stopped working resulting in error messages

Impact

No users can use Bulk Upload

Non-technical Description

Bulk upload of files on HEE Prod failed to upload, displaying an Unknown Server Error.

Trigger

  • KeyCloak issue - once fixed, Bulk upload appeared to work.

Detection

  • User notification on Teams.

  • Errors on the Bulk Upload page.

Resolution

  • Fiddled with KeyCloak.

Timeline

  • : 12:52 Mike Richardson reported an issue with Bulk upload on Teams.

  • : 13:47 Got LOG ID of the file from S3 and tried to re-upload, resulting in the same error.

  • : 13:52 User reenabled in keycload, bulk upload went through.

  • : 13:54 Asked users to try and re-upload.

  • : 14:18 Mike Richardson reported an Internal Server Error when uploading a file.

Root Cause(s)

  • .

Action Items

Action Items

Owner

Lessons Learned

  • .

  • No labels

Slack: https://hee-nhs-tis.slack.com/
Jira issues: https://hee-tis.atlassian.net/issues/?filter=14213