Non-technical Description

Trigger

Detection

Resolution

Timeline

All times in BST unless indicated

• 30 Oct 2023: 18:03 Trainee is connected to us according to the GMC but isn't in programme?

• 31 Oct 2023: 10:47 First responder requested when they were last connected via. GMC Connect?

• 31 Oct 2023: 10:57 Reported that trainee are not even in the connections list on TIS but are on GMC connect - 18/10/2023

• 31 Oct 2023: 11:04 reported that 7562969 was connected yesterday but remains on the discrepancy list? is this a different issue to the one listed above?

• 31 Oct 2023: 11:40 Responder notified that the last time their records in revalidation were updated were the 18/10 & yesterday(1/11/23)

• 02 Nov 2023: Errors in the Reval app point to another issue

• 02 Nov 2023: Gateway time outs some of the time

• 02 Nov 2023 11:35 : replaced recommendation tasks in production

• 02 Nov 2023:

• 02 Nov 2023:

Root Cause(s)

Action Items

Lessons Learned