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Date

Authors

Rob Pink Joseph (Pepe) Kelly Yafang Deng

Status

Documenting

Summary

The absence of notifications was clocked and on investigation it was found that none had been sent from 10 August

Impact

TIS21-6411 - Getting issue details... STATUS

Non-technical Description

Notifications are usually sent to ESR every day, describing changes and updates to the “now & next” people in positions.

The service did not generate the files for 11th - ?? .

Trigger

Detection

We noticed a lack of “Confirmation” messages from ESR

Resolution

Timeline

  • Shovel setup but was persistent rather than temporary.

  • notifications not exported since

  • issue noticed

  • 11:30 resized cluster, and it took 12mins

  • 11:50 deleted the shovel which was moving every error to esr.dlq.all.shovel.31072024.

5 Whys (or other analysis of Root Cause)

…

Action Items

Action Items

Owner

Comments

See also:

Lessons Learnt

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Jira issues: https://hee-tis.atlassian.net/issues/?filter=14213