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Date

Authors

Rob Pink (initial)

Status

Summary

Users experiencing issues with TIS - crashing and slow loading over a couple of days

Impact

Users unable to use TIS
TIS21-6610 - Getting issue details... STATUS

Non-technical Description


Trigger


Detection


Resolution


Timeline

All times BST unless otherwise indicated.

  • 1229 user reported problem on Teams “TIS being slow / crashing when doing updates - A few of us in Wessex are experiencing issues with TIS when trying to do updates - it keeps crashing and is being really slow loading over the past couple of days.”

  • 1300 Message acknowledged

  • 1353 Service restarted and reported to users that looks resolved

  • 1410 Users confirmed things back to normal


Action Items

Action Items

Owner

See also:


Lessons Learned

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