Date |
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Authors | |
Status | In process |
Summary | The requests for a full data sync for new trainee profiles were not being processed, resulting in missing data (e.g. email address) in trainee profiles. |
Impact | Onboarding emails were not being sent (recorded as ‘FAILED’) since TSS had no record of some new trainee email addresses. |
Non-technical Description
Trigger
Detection
Issue of large numbers of ‘failed’ onboarding emails reported to TSS team 7 Nov 2024.
Resolution
Timeline
All times GMT unless otherwise indicated.
10:30 As part of the discussion around TIS21-6673 - Getting issue details... STATUS , it was mentioned that unusually large numbers of emails for trainee onboarding were being recorded as ‘failed’ due to no email address, but that the trainees in question had email addresses in TIS.
Action Items
Action Items | Owner | |
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See also:
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