| Date |
|
| Authors | Oladimeji Onalaja (Unlicensed) |
| Status | Complete |
| Summary | |
| Impact | Service Unavailable errors on TIS |
Root Cause(s)
Users were getting a 503 "Service Unavailable" error on TIS which would force them to clear their cache in order to be able to reaccess TIS.
Trigger
The number of valid state cookies would exceed the limit which was set to 3 cookies at the time.
Resolution
Updated Open ID Connect from version 2.3.9-1 to 2.3.11-1 as this version includes an option to delete the oldest state cookie once the maximum number of cookies has been reached.
Maximum number of cookies set to 1.
Detection
Alerted by users.
Action Items
| Action Item | Type | Owner | Issue |
|---|---|---|---|
| ?? | Restore service | TISNEW-3270 - Getting issue details... STATUS |
Timeline
- August 29, 2019 - TIS Service Unavailable error appears
- September 2, 2019 - Root cause of errors located
- September 3. 2019 - Fix implemented
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