• Root Cause(s)

• Trigger

• Resolution

• Detection

• Action Items

• Timeline

Root Cause(s)

• The ESR service restarted in the middle of an ETL run

• The exact cause of the restart is not known but looking at the logs, 500+ records was sent at one time to the ESR service to save the logs straight after suggests that something restarted the service. This could have been Docker if it thought the service was unresponsive (due to the load) or it might have been a memory issue (but there isn’t a heap dump that would suggest that)

Trigger

• A scheduled job

Resolution

• Rerun the job to pull down the files and load them into the system, they should then be picked up in tomorrow export run

Detection

• Alert in Slack

Action Items

Timeline