2020-12-23 Bulk Upload Survey Error

Date	23 Dec 2020
Authors	Philip Wilsdon (Unlicensed)
Status	In progress
Summary	An issue with matching the outcome correctly When we don't find the matching outcome we still try to use it fix so the error is at least returned instead of "internal server error
Impact	Bulk upload

Non-technical summary

Reval was showing information that had not been updated from GMC, on further investigation it turned out that the jobs that run overnight to get the data from GMC and then add it into TIS had not run successfully. Once they had been fixed and rerun, Reval showed the correct information.

Timeline

23 Dec 2020 09:40 am

Issue raised in teams, team looking into it

23 Dec 2020 12:44

Initial investigations

Adding UUIDs broken generic upload - already have a fix ready
Trying to use a null outcome when no match found - fix ready
The10.2 outcomes causing issues in bulk upload

Root Causes

G

Trigger

A user reported in the team's channel they had issues with bulk upload

Resolution

Detection

A user reported in Teams Support Channel

Actions

G

Lessons Learned (Good and Bad)

Ed